Mary Rowe
Mary Rowe
Featured Research
"Questions for Ombuds to Consider When Facing a Difficult and Complex Case." Rowe, Mary. One-page resource for organizational ombuds, August 2026.
"Some Ideas for Coping in Difficult Circumstances." Rowe, Mary. August 2026.
"'Long Listening' and 'Tandem Inquiries': Organizational Ombuds Practices That Add Value When Giving Constituents 'The Time That Is Needed.'" Rowe, Mary. Working paper, July 2026.
Operationally Useful Data About the Value and Effectiveness of Organizational Ombuds: A Resource Repository of Working Papers for Comment. Rowe, Mary, Timothy Hedeen, Jennifer Schneider, and Hector Escalante (with additional contributions from AI). March 2026.
"The Unique—and Effective—Quartet of Standards of Practice of Organizational Ombuds: Each Standard is Necessary—and Requires the Other Three Standards." Rowe, Mary and Bruce MacAllister. Journal of the International Ombuds Association Vol. 18, No. 1 (2025): 45-54.
"An Unusual Harassment Training that was Warmly Received—and, as well, Inspired Bystanders—an Organizational Ombuds Story." Rowe, Mary. Journal of the International Ombuds Association Vol. 16, No. 2 (2025).
Areas of Interest
- Conflict Resolution
- Negotiation
- Risk Management
- The Organizational Ombuds Profession
- Micro-inequities and Micro-affirmations
More About Mary
The Quiet Discriminations of Microinequities
Conflict management expert Mary Rowe discusses systems for mitigating discrimination and conflict in organizations.
Mary Rowe Receives Trailblazer Award from the International Ombuds Association
The IOA Trailblazer Award recognizes “individuals who have devoted significant contributions to the organizational ombuds field over an extended period of time.”