{"id":1783,"date":"2026-02-10T22:40:55","date_gmt":"2026-02-10T22:40:55","guid":{"rendered":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/?page_id=1783"},"modified":"2026-03-27T23:39:40","modified_gmt":"2026-03-27T23:39:40","slug":"operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds","status":"publish","type":"page","link":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/","title":{"rendered":"Operationally Useful Data about the Value and Effectiveness of Organizational Ombuds"},"content":{"rendered":"<h3><strong>An Introduction to a Resource Repository of<\/strong> <strong>Working Papers for Comment <\/strong><\/h3>\n<p>\u00a92026 By Mary Rowe and Timothy Hedeen, with Jennifer Schneider and Hector Escalante<\/p>\n<p><strong>This Resource Repository is a work in progress<\/strong>. It is open to improvements, additions, deletions, critique, revision, and commentary. The resources here are not intended as &#8220;publications,&#8221; but rather as drafts of working papers. Please think of these as a platform for ombuds brainstorming. All drafts here are meant for discussion by organizational ombuds. If any page here is helpful, or you would like to offer additions or revisions, please let us know. Please contact <a href=\"mailto:mrowe@mit.edu\">Mary Rowe<\/a> or other co-authors, if you can help to improve these pages or have another page to offer. And please forgive occasional overlaps in content from one working paper to another.<\/p>\n<p><strong>The purpose of the Repository is to support identifying\u2014and helping to quantify\u2014the value of an Organizational Ombuds (OO)<\/strong>, with operationally useful data that meet International Ombuds Association (IOA) Standards of Practice.\u00a0<strong>We need metrics at a time when<\/strong>:<\/p>\n<ul>\n<li>keeping confidential data requires foresight and great care,<\/li>\n<li>many employers and organizational members have little idea about the work of an OO\u2014and welcome metrics and stories with operationally useful information,<\/li>\n<li>some organizations are looking to AI to perform human services, and, therefore, ombuds would like to highlight services where ombuds excel and AI is limited, and<\/li>\n<li>many ombuds colleagues have asked us for suggestions about AI and about using AI.<\/li>\n<\/ul>\n<p><span style=\"color: #000000\">AI was used extensively for several topics in this Resource Repository; pages where AI was used are marked in red. AI itself often notes that \u201cAI responses to queries may be inadequate, incorrect or offensive.\u201d\u00a0 Whatever is here as an idea from AI might change overnight. Please always verify anything from AI.<\/span><\/p>\n<p>See if the papers in the Resource Repository help to <em>identify<\/em> and <em>quantify<\/em> operationally useful data and help you to communicate how often you deal with various issues each week. Some of the papers here, like the Friday Checklist, are meant to be templates\u2014or ideas to consider\u2014for organizational ombuds to revise or use in ways that fit each practice.<\/p>\n<p>And\u2026finally, a reminder:<\/p>\n<p><strong><em>All digitized data that are online\u2014theoretically\u2014can be accessed and recorded in transit. <\/em><\/strong><strong>(<\/strong>And of course your database also could be subpoenaed even if offline.) While no method is entirely foolproof, two reasonable approaches to collecting, using, and keeping data without endangering the International Ombuds Association (IOA) Standards of Practice are: 1) Keep it \u201cair-gapped\u201d\u2014i.e., entirely offline\u2014and routinely delete or shred it, or 2) collect and use and keep only those data that both illuminate Ombuds value and effectiveness <em>and<\/em> are IOA Standards of Practice compliant.<\/p>\n<p><strong>RESOURCE REPOSITORY INDEX<\/strong><\/p>\n<p><strong>Value and Effectiveness Resources for Organizational Ombuds<\/strong><\/p>\n<p>Working Papers for Comment<\/p>\n<p><strong>I. Introductory Materials<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/25201322\/INTRO-Resource-Repository-3-25-2026.pdf\">Introduction to the Resource Repository<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/13195112\/Working-Definition-of-an-Organizational-Ombuds-3-13-26.pdf\">A Working Definition of an Organizational Ombuds<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/01\/02220112\/Rowe-Operationally-Useful-Data-and-OO-Value-1-2026.pdf\">&#8220;Using Operationally Useful Data to Communicate Ombuds Value and Effectiveness&#8221;<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/21203347\/Communicating-OO-Value-3-21-2026.pdf\">How to Collect and Communicate Operationally Useful Data about the Value<\/a><br \/>\n<a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/21203347\/Communicating-OO-Value-3-21-2026.pdf\">of Ombuds Functions &amp; Ombuds Skills<\/a><\/li>\n<\/ul>\n<p><strong>II. Ideas for Two Checklists, in Addition to the Ombuds Database<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-content\/uploads\/sites\/84\/2026\/03\/Explaining-the-Friday-Checklist-3-9-2026.pdf\">Explaining the Idea of a Friday Checklist to Track Ombuds Service (in Addition to a Database),\u00a0<\/a>with operationally useful data that meets IOA Standards of Practice<\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/24190502\/Friday-Checklist-Template-3-24-2026.pdf\">A Friday Checklist\u00a0Template<\/a><\/li>\n<li><a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-content\/uploads\/sites\/84\/2026\/03\/Rationale-for-a-Whenever-an-Outcome-Checklist-for-Ombuds-to-Track-Achievements-3-25-2026.pdf\">Rationale for an Additional &#8220;Whenever Checklist&#8221; to Track Types of Outcomes, Whenever the Ombuds Learns of Them<\/a><\/li>\n<\/ul>\n<p><strong>III. Ideas about Collecting, Assessing, Using, and Communicating Organizational Ombuds (OO) Data Within OO Standards of Practice\u00a0<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-content\/uploads\/sites\/84\/2026\/03\/Rowe-Assessing-and-Communicating-Ombuds-Value-in-Risk-Management-3-13-2026.pdf\">Thinking about Risk (for visitors to the OO office, the organization, and others)<\/a><\/li>\n<li><a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-content\/uploads\/sites\/84\/2026\/03\/Most-Serious-Cases-Encountered-by-Organizational-Ombuds-3-21-2026.pdf\">Most Serious Cases (Section contributed by AI noted in red.)<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/25201319\/Ideas-about-Vulnerabilities-and-Safeguarding-Data-3-25-2026.pdf\">Ideas about Vulnerabilities\u2014and Safeguarding Confidentiality and Independence When Collecting and Using Data to Illuminate OO Value (Sections contributed by AI noted in red.)<\/a><\/li>\n<\/ul>\n<p><strong>IV. Additional Resource Lists for Office Databases, OO Checklists, and Paper-and-Pencil Notes<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/23000126\/List-of-Issues-Ombuds-May-Face-3-22-2026.pdf\">Issues Brought to an Ombuds Office<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/02\/17185041\/OO-Functions-for-Database-or-Checkist-2-2026.pdf\">Functions of an Organizational Ombuds<\/a><\/li>\n<li><a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-content\/uploads\/sites\/84\/2026\/03\/Some-OO-Achievements-for-Possible-Use-in-a-Checklist-3-25-2026.pdf\">Examples of Achievements of Organizational Ombuds<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/02\/23183400\/Rowe-First-Heard-From-Referred-By-List-2-2026.pdf\">How Did the Ombuds First Hear of a Concern?\/How Did the Visitor Learn about the Ombuds Office?\u00a0<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/21225001\/Rowe-Getting-Information-Where-It-Needs-to-Go-3-21-2026.pdf\">Getting Information Where It Needs to Go<\/a><\/li>\n<\/ul>\n<p><strong>V.\u00a0 \u00a0 AI and Ombuds Work<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/18210707\/Some-OO-Functions-AI-Cannot-Do-As-Well-3-18-2026.pdf\">Some Things AI Cannot Do as Well as Ombuds<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/09224609\/Limitations-of-AI-in-OO-Adjacent-professions-3-9-2026.pdf\">Limitations of AI in Ombuds-Adjacent Fields<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/09220852\/Core-Principles-for-AI-Chatbot-Use-in-Ombuds-Work-3-9-2026.pdf\">Core Principles for the Use of AI Chatbots in Ombuds Work<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/23000933\/Choosing-an-AI-Provider-3-22-2026.pdf\">Some Considerations When Choosing an AI Provider for an Ombuds Office<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/09215230\/Draft-AI-Use-Policy-for-an-Ombuds-Office-3-9-2026.pdf\">A Modest Outline for an AI Policy for an Ombuds Office\u2014for Brainstorming<\/a><br \/>\n<b data-olk-copy-source=\"MessageBody\"><br \/>\nShould Each Ombuds Office Have an AI Policy? Additional Possible Resources Related to AI Policy for Ombuds Offices:<\/b><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/10181521\/MWI-AI-Policy-for-Ombuds.pdf\">MWI AI Policy for Ombuds<\/a><b data-olk-copy-source=\"MessageBody\"><br \/>\n<\/b>MWI, a Boston-based provider of organizational ombuds and other dispute resolution services, has developed this AI policy for its ombuds. (Posted with permission from MWI.)<\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/10191237\/A-Letter-from-a-Very-Distinguished-Colleague-about-Ombuds-Use-of-AI.pdf\">A Letter from a Very Distinguished Colleague About Ombuds&#8217; Use of AI<\/a><\/li>\n<li>Steen Erik Larsen, <a href=\"https:\/\/www.ombudsassociation.org\/index.php?option=com_dailyplanetblog&amp;view=entry&amp;year=2024&amp;month=05&amp;day=15&amp;id=300:organizational-ombuds-and-artificial-intelligence\">&#8220;Organizational Ombuds and Artificial Intelligence,&#8221;<\/a> <em>The Independent Voice<\/em> (International Ombuds Association blog), May 16, 2024.<\/li>\n<li>European Commission. (2026). <a href=\"https:\/\/digital-strategy.ec.europa.eu\/en\/policies\/regulatory-framework-ai.\">AI Act \u2013 Shaping Europe\u2019s Digital Future.<\/a> Retrieved March 8, 2026.<\/li>\n<\/ul>\n<p><strong>VI.\u00a0 \u00a0 Mediation: An Additional Source of Ombuds Value and Effectiveness\u00a0<\/strong>(These resources are offered in response to OOs who asked for more ideas specifically about communicating the value of the mediation function in ombuds practice.)<\/p>\n<ul>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/04001056\/How-Mediation-Supports-Organizational-Systems-3-2026.pdf\">How the Ombuds Function of Mediation Supports Organizational Systems<\/a><\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/21195442\/Comparing-a-Human-Mediator-with-a-Mediationbot-3-21-2026.pdf\">Comparing a Human Mediator with a &#8220;Mediationbot&#8221; in Discernment<\/a><\/li>\n<li><a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-content\/uploads\/sites\/84\/2026\/03\/Most-Serious-Ombuds-Mediation-Cases-3-19-2026.pdf\">Ombuds&#8217; Most Serious Mediation Cases<\/a><\/li>\n<li><a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-content\/uploads\/sites\/84\/2026\/03\/Many-Forms-of-Mediation-3-19-2026.pdf\">The Many Forms of Mediation, Beyond One-to-One<\/a><\/li>\n<li><a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-content\/uploads\/sites\/84\/2026\/03\/Some-Sources-of-Complexity-in-Mediation-3-19-2026.pdf\">Some Sources of Complexity in Mediation<\/a><\/li>\n<li><a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-content\/uploads\/sites\/84\/2026\/03\/Specialty-Mediation-Skills-That-Add-Value-3-19-2026.pdf\">Specialized Mediation Skills That Add Value<\/a><\/li>\n<\/ul>\n<p><strong>VII.\u00a0 \u00a0Research Bibliography about the Value and Effectiveness of Organizational Ombuds<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2026\/03\/02173247\/Bibliography-on-Ombuds-Value-3-2026-1.pdf\">2026 Bibliography<\/a> (includes many contributions from AI)<\/li>\n<\/ul>\n<p><strong>VIII.\u00a0 \u00a0Acknowledgments<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-content\/uploads\/sites\/84\/2026\/03\/Rowe-A-tribute-and-thank-you-note-3-16-26.pdf\">Where did this Resource Repository come from? A tribute and thank you note<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"#_ftnref1\" name=\"_ftn1\"><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An Introduction to a Resource Repository of Working Papers for Comment \u00a92026 By Mary Rowe and Timothy Hedeen, with Jennifer Schneider and Hector Escalante This Resource Repository is a work in progress. It is open to improvements, additions, deletions, critique, revision, and commentary. The resources here are not intended as &#8220;publications,&#8221; but rather as drafts [&hellip;]<\/p>\n","protected":false},"author":523,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-1783","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.0 (Yoast SEO v25.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Operationally Useful Data about the Value and Effectiveness of Organizational Ombuds - Mary Rowe<\/title>\n<meta name=\"description\" content=\"This collection of articles is designed to support identifying\u2014and helping to quantify\u2014the value of an Organizational Ombuds (OO) in the age of AI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Operationally Useful Data about the Value and Effectiveness of Organizational Ombuds\" \/>\n<meta property=\"og:description\" content=\"An Introduction to a Resource Repository of Working Papers for Comment \u00a92026 By Mary Rowe and Timothy Hedeen, with Jennifer Schneider and Hector Escalante\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/\" \/>\n<meta property=\"og:site_name\" content=\"Mary Rowe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-27T23:39:40+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/\",\"url\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/\",\"name\":\"Operationally Useful Data about the Value and Effectiveness of Organizational Ombuds - Mary Rowe\",\"isPartOf\":{\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#website\"},\"datePublished\":\"2026-02-10T22:40:55+00:00\",\"dateModified\":\"2026-03-27T23:39:40+00:00\",\"description\":\"This collection of articles is designed to support identifying\u2014and helping to quantify\u2014the value of an Organizational Ombuds (OO) in the age of AI.\",\"breadcrumb\":{\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Operationally Useful Data about the Value and Effectiveness of Organizational Ombuds\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#website\",\"url\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/\",\"name\":\"Mary Rowe\",\"description\":\"MIT Personal Faculty\",\"publisher\":{\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/4308d08445bc632334cc2ab22573cadb\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/4308d08445bc632334cc2ab22573cadb\",\"name\":\"mrowe\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/70ecd88b4e35a53718a3282324a715c1e140394bf6139319b1e20fd359d214e5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/70ecd88b4e35a53718a3282324a715c1e140394bf6139319b1e20fd359d214e5?s=96&d=mm&r=g\",\"caption\":\"mrowe\"},\"logo\":{\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Operationally Useful Data about the Value and Effectiveness of Organizational Ombuds - Mary Rowe","description":"This collection of articles is designed to support identifying\u2014and helping to quantify\u2014the value of an Organizational Ombuds (OO) in the age of AI.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/","og_locale":"en_US","og_type":"article","og_title":"Operationally Useful Data about the Value and Effectiveness of Organizational Ombuds","og_description":"An Introduction to a Resource Repository of Working Papers for Comment \u00a92026 By Mary Rowe and Timothy Hedeen, with Jennifer Schneider and Hector Escalante","og_url":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/","og_site_name":"Mary Rowe","article_modified_time":"2026-03-27T23:39:40+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/","url":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/","name":"Operationally Useful Data about the Value and Effectiveness of Organizational Ombuds - Mary Rowe","isPartOf":{"@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#website"},"datePublished":"2026-02-10T22:40:55+00:00","dateModified":"2026-03-27T23:39:40+00:00","description":"This collection of articles is designed to support identifying\u2014and helping to quantify\u2014the value of an Organizational Ombuds (OO) in the age of AI.","breadcrumb":{"@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/operationally-useful-data-about-the-value-and-effectiveness-of-organizational-ombuds\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/"},{"@type":"ListItem","position":2,"name":"Operationally Useful Data about the Value and Effectiveness of Organizational Ombuds"}]},{"@type":"WebSite","@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#website","url":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/","name":"Mary Rowe","description":"MIT Personal Faculty","publisher":{"@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/4308d08445bc632334cc2ab22573cadb"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/4308d08445bc632334cc2ab22573cadb","name":"mrowe","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/70ecd88b4e35a53718a3282324a715c1e140394bf6139319b1e20fd359d214e5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/70ecd88b4e35a53718a3282324a715c1e140394bf6139319b1e20fd359d214e5?s=96&d=mm&r=g","caption":"mrowe"},"logo":{"@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/pages\/1783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/users\/523"}],"replies":[{"embeddable":true,"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/comments?post=1783"}],"version-history":[{"count":129,"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/pages\/1783\/revisions"}],"predecessor-version":[{"id":1998,"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/pages\/1783\/revisions\/1998"}],"wp:attachment":[{"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/media?parent=1783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}