{"id":1553,"date":"2024-03-04T17:50:39","date_gmt":"2024-03-04T17:50:39","guid":{"rendered":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/?page_id=1553"},"modified":"2025-09-22T00:29:42","modified_gmt":"2025-09-22T00:29:42","slug":"ombuds-case-material-stories-and-teaching-notes","status":"publish","type":"page","link":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/","title":{"rendered":"Ombuds Case Material, Stories, Teaching Cases, and Teaching Notes"},"content":{"rendered":"<p>During her career as an organizational ombuds at MIT and as an adjunct professor of negotiation and conflict management at the MIT Sloan School of Management, Mary Rowe has written true stories about ombuds work and leadership, numerous articles that incorporate de-identified, disguised case material drawn from ombuds practice, and Teaching Cases and Teaching Notes. This page brings all this material together in one place.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h3><strong>I. True Stories about Ombuds Work and Leadership<\/strong><\/h3>\n<p>The following essays are true stories that draw on personal experience and observations. The essay on using the values and mission of the organization is published with the permission of the participants.<\/p>\n<ul>\n<li><a href=\"https:\/\/onlinelibrary.wiley.com\/doi\/epdf\/10.1002\/crq.21384\">&#8220;Becoming an Ombuds at MIT.&#8221; <\/a>Rowe, Mary.\u00a0<em>Conflict Resolution Quarterly\u00a0<\/em> 40, Issue 4 (Summer 2023): 497-504.<\/li>\n<li><a href=\"https:\/\/www.evidencebasedmentoring.org\/a-nobel-prize-winners-life-of-mentoring\/\">\u201cA Nobel Prize Winner\u2019s Life of Mentoring.&#8221;<\/a>\u00a0Rowe, Mary. 2023.\u00a0<em>(Note: The essay has been shared by The Chronicle of Evidence-based Mentoring.)<\/em><\/li>\n<li><a href=\"https:\/\/www.ombudsassociation.org\/assets\/docs\/JIOA_Articles\/JIOA-2023-D.pdf\">\u201cUsing Organizational Values and Mission to Guide Strategic Planning.\u201d<\/a> Rowe, Mary. <em>Journal of the International Ombudsman Association <\/em>Vol. 16, No. 2 (Mary Rowe special issue, 2023-2024).<\/li>\n<li><a href=\"http:\/\/web.mit.edu\/fnl\/volume\/302\/williams_rowe.html\">\u201cA Bit More About Paul and Priscilla Gray.\u201d <\/a>Williams, Clarence, and Mary Rowe.\u00a0<em>MIT Faculty Newsletter<\/em>, November\/December 2017.<br \/>\n<hr \/>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>II. Ombuds Articles that Include De-Identified, Disguised Case Material<\/strong><\/h3>\n<p>Organizational ombuds do everything we can both to illuminate our unusual profession and to protect the privacy and confidentiality of the constituents\u2014the visitors\u2014who engage with us and teach us about our organizations. The articles and essays in this section contain material from real cases that is meant to help shed light on some of the findings and tools of the organizational ombuds profession; all the case material has been de-identified and heavily disguised to protect confidentiality. Some examples come, with permission, from the work of other ombuds.<\/p>\n<ul>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10513\" target=\"_blank\" rel=\"noopener\">&#8220;The Colleague Who Would Not Take &#8216;No&#8217; for an Answer.&#8221;<\/a> Rowe, Mary. Working paper. Cambridge, MA: December 2024.<\/li>\n<li>&#8220;<a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10544\" target=\"_blank\" rel=\"noopener\">The Poster War: An Ombuds Learns About Sources of Power, Helping People Help Themselves, and the Role of Affinity Groups in Bringing About Change.&#8221;<\/a> Rowe, Mary. Working paper. Cambridge, MA: October 2024.<\/li>\n<li>&#8220;<a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10518\">When Two People See the Same Facts Entirely Differently.&#8221;<\/a> Rowe, Mary. Teaching case. Cambridge, MA: August 2024.<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10521\" target=\"_blank\" rel=\"noopener\">&#8220;Is There a Right To Be Addressed as One Wishes To Be Addressed?&#8221;<\/a> Rowe, Mary. Teaching case. Cambridge, MA: June 2024.<\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2024\/02\/08234241\/Rowe-Hesitant-Bystander-With-Safety-Concerns-and-CEO-Bully-2-2024.pdf\">\u201c<\/a><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10520\" target=\"_blank\" rel=\"noopener\">The Eavesdropping Manager Who Was a Hesitant Bystander.\u201d<\/a>\u00a0Rowe, Mary. Teaching case. Cambridge, MA: February 2024.<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10522\" target=\"_blank\" rel=\"noopener\">\u201cThe Hesitant Bystander with Safety Concerns and a CEO Who Is a Bully.\u201d<\/a>\u00a0Rowe, Mary. Teaching case. Cambridge, MA: February 2024.<\/li>\n<li><a href=\"https:\/\/ioa.memberclicks.net\/assets\/docs\/JIOA_Articles\/JIOA-2023-F%20DRAFTING_A_LETTER.pdf\">\u201c&#8217;Drafting a Letter&#8217; for People Dealing with Harassment or Bullying.&#8221;<\/a> Rowe, Mary.\u00a0<em>Journal of the International Ombudsman Association <\/em>Vol. 16, No. 2 (Mary Rowe special issue, 2023-2024).<\/li>\n<li><a href=\"https:\/\/www.ombudsassociation.org\/assets\/docs\/JIOA_Articles\/JIOA-2023-F-Special-Edition.pdf\">\u201cConsider Generic Options When Complainants and Bystanders Are Fearful.\u201d<\/a>\u00a0Rowe, Mary.\u00a0<em>Journal of the International Ombudsman Association<\/em> Vol. 16, No. 2 (Mary Rowe special issue, 2023-2024).<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=9753https:\/\/www.ombudsassociation.org\/assets\/docs\/JIOA_Articles\/JIOA-2023-E-Special-Edition.pdf\">&#8220;Helping Hesitant Bystanders Identify Their Options: A Checklist with Examples and Ideas to Consider.&#8221; (PDF).<\/a>\u00a0Rowe, Mary.\u00a0<em>Journal of the International Ombudsman Association<\/em> Vol. 16, No. 2 (Mary Rowe special issue, 2023-2024).<\/li>\n<li><a href=\"https:\/\/ioa.memberclicks.net\/assets\/docs\/JIOA_Articles\/JIOA-2023-Belonging.pdf\">\u201cBELONGING\u2014The Feeling That We \u2018Belong\u2019 May Depend in Part on \u2018Affirmations.\u2019\u201d (PDF)<\/a>\u00a0Rowe, Mary. <em>Journal of the International Ombudsman Association<\/em> Vol. 16, No. 2 (Mary Rowe special issue, 2023-2024).<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=9390\">&#8220;Changing Behavior, Letting It Be\u2014Or Maybe Making It Worse: Ideas to Consider &#8221; (PDF).<\/a>\u00a0Rowe, Mary. MIT Sloan Working Paper 6747-22. Cambridge, MA: MIT Sloan School of Management, April 2022.<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=8290\">&#8220;When is a Difficult Person not a Difficult Person? Negotiating Across Worldviews One-on-one.&#8221; (PDF)<\/a>\u00a0Rowe, Mary.\u00a0<em>Negotiation Journal\u00a0<\/em>Vol. 38, No. 3 (2022):523-529.\u00a0<a href=\"http:\/\/doi.org\/10.1111\/nejo.12405\">Link to journal<\/a>.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5397\">\u201cDealing with\u2014or Reporting\u2014\u2018Unacceptable\u2019 Behavior\u201d (PDF).<\/a>\u00a0Rowe, Mary, Linda Wilcox, and Howard Gadlin.\u00a0<em>Journal of the International Ombudsman Association\u00a0<\/em>2, No. 1 (Winter 2009):52-64. (<em>Note: This article was written with input from dozens of ombuds, collected over a ten-year period.)<\/em><\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=7802\">&#8220;Systems for Dealing with Conflict and Learning from Conflict\u2014Options for Complaint-Handling: An Illustrative Case.\u201d (PDF)<\/a>\u00a0Bloch, Brian, David Miller, and Mary Rowe.\u00a0<em>Harvard Negotiation Law Review<\/em>\u00a014 (2009): 239-247.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5404\">\u201cMicro-affirmations &amp; Micro-inequities\u201d (PDF).<\/a>\u00a0Rowe, Mary.\u00a0<em>Journal of the International Ombudsman Association\u00a0<\/em>\u00a0Vol. 1, No. 1 (March 2008).<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?DocumentID=3999\">\u201cHelping Bystanders Take Responsibility for Diversity.\u201d (PDF)<\/a>\u00a0Scully, Maureen, Mary Rowe, and Laura Moorehead.\u00a0<em>Cultural Diversity at Work<\/em>\u00a0(published by the GilDeane Group) Vol. 10, No. 6 (July 1998): 14-15.<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=7872\">\u201cDealing with Harassment: A Systems Approach.\u201d (PDF)<\/a>\u00a0Rowe, Mary P. In\u00a0<em>Sexual Harassment: Perspectives, Frontiers, and Response Strategies<\/em>, edited by Margaret S. Stockdale, 241-271. Thousand Oaks, CA: Sage Publications, 1996.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5403\">\u201cPeople with Delusions or Quasi-Delusions Who \u2018Won&#8217;t Let Go\u2019\u201d (PDF).<\/a>\u00a0Rowe, Mary.\u00a0<em>Journal of the University and College Ombuds Association<\/em>, Occasional Paper, Number 1, Fall 1994.<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=9397\">\u201cOptions and Choice for Conflict Resolution in the Workplace.\u201d (PDF)<\/a>\u00a0Rowe, Mary P. \u00a0In\u00a0<em>Negotiation Strategies for Mutual Gain: The Basic Seminar of the Program on Negotiation at Harvard Law School<\/em>, edited by Lavinia Hall, 105-119. Thousand Oaks, CA: Sage Publications, 1993.\u00a0<em>(Note: This chapter focuses on the need for providing choices for complainants.)<\/em><\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5418\">\u201cThe Ombudsman as an Ounce of Prevention.\u201d (PDF)<\/a>\u00a0Roddy, John, and Mary P. Rowe.\u00a0<em>Industry<\/em>\u00a051, No. 3 (March 1987): 42-44.<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=7924\">\u201cThe Fear of AIDS.\u201d<\/a>\u00a0Rowe, Mary P., Malcolm Russell-Einhorn, and Michael A. Baker.\u00a0<em>Harvard Business Review<\/em>\u00a064, No. 4 (July-August 1986): 28-30, 34-36. Report No. 86411.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?DocumentID=3994\">\u201cAre You Hearing Enough Employee Concerns?\u201d (PDF)<\/a>\u00a0\u00a0Rowe, Mary P., and Michael Baker.\u00a0<em>Harvard Business Review<\/em>\u00a062, No. 3 (May-June 1984): 127-136.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?DocumentID=3985\">\u201cThe Case of the Valuable Vendors.&#8221; (PDF)<\/a>\u00a0Rowe, Mary P.\u00a0<em>Harvard Business Review<\/em>\u00a056, No. 5 (Sept.-Oct. 1978): 42-60. Also reprinted in\u00a0<em>Dealing with Conflict<\/em>, Harvard Business Review, Harvard Business School, 1983, 167-173.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?DocumentID=3990\">\u201cA Handy, Dandy, Quick and Practical Checklist for Women Trustees.\u201d (PDF)<\/a>\u00a0Rowe, Mary. In\u00a0<em>Gateways and Barriers for Women in the University Community<\/em>, edited by Kathryn Moore, 48-53. Ithaca, NY: Cornell University Press, 1977.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?DocumentID=3983\">\u201cThe Saturn\u2019s Rings Phenomenon: Micro-inequities and Unequal Opportunity in the American Economy.\u201d (PDF)<\/a>\u00a0Rowe, Mary P. In\u00a0<em>Proceedings of the NSF Conference on Women&#8217;s Leadership and Authority<\/em>, edited by Patricia Bourne and Velma Parness, 55-71. University of California, Santa Cruz, California, 1977. Also reprinted in\u00a0<em>Comment<\/em>\u00a010, No. 3 (March 1978): 3.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?DocumentID=4010\">\u201cThe Progress of Women in Educational Institutions: The Saturn&#8217;s Rings Phenomenon.\u201d (PDF)<\/a>\u00a0Rowe, Mary P. In\u00a0<em>Graduate and Professional Education of Women: Proceedings of American Association of University Women Conference<\/em>, 1974, pp. 1-9.<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=9445\">&#8220;The Progress of Women in Educational Institutions: The Saturn\u2019s Rings Phenomenon, with an imaginary case study.&#8221; (PDF)<\/a>\u00a0Rowe, Mary P. An unpublished report to the MIT Academic Council, December, 1973.\u00a0<em>(Note: This first-year report contributed to the discussion resulting in MIT\u2019s first harassment policy. The article describes various aspects of structural sexism: illegal behavior toward women; unconscious slights; conscious sexism, including harassment, exploitation and poor service; and psychiatric problems manifested in sexist behavior. The metaphor of Saturn\u2019s Rings is used to illuminate a constant experience of disconcerting and painful events that cloud the work experience of many women, just as the planet Saturn is clouded by bits of rock, sand and ice. \u00a0Despite the similar title on this website, this report overlaps only partially with a published article with the same title.)<\/em><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<h3><strong>III. Ombuds Articles that Draw Indirectly on De-Identified Case Material<\/strong><strong><br \/>\n<\/strong><\/h3>\n<p>While the following articles do not include detailed case examples, each of the articles draws in some way on actual cases that have been de-identified; case material is presented in lists, aggregated responses from ombuds, or very brief examples.<\/p>\n<ul>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=7906\">\u201cThe Importance of Bystanders in Threat Assessment and Management.\u201d<\/a>\u00a0Borum, Randy, and Mary Rowe. Chapter 24 in\u00a0<em>The International Handbook of Threat Assessment<\/em>, 2<sup>nd<\/sup>\u00a0ed., edited by J. Reid Meloy and Jens Hoffmann. New York: Oxford University Press, 2021.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5586\">\u201cA Framework For Communicating How Organizational Ombuds Help to Manage Risk.\u201d<\/a>\u00a0Rowe, Mary, Timothy Hedeen, and Jennifer Schneider. Working paper, \u00a92019.<\/li>\n<li><a href=\"https:\/\/onlinelibrary.wiley.com\/doi\/full\/10.1016\/j.pmrj.2018.08.382\">\u201cMicro-inequities in Medicine.\u201d<\/a>\u00a0Silver, Julie K., Mary Rowe, Michael S. Sinha, Diana M. Molinares, Nancy D. Spector, and Debjani Mukherjee.\u00a0<em>Physical Medicine and Rehabilitation<\/em>\u00a010, No. 10 (October 2018): 1106-1114.\u00a0<a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5324\">Download paper<\/a>.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5402\">\u201cConcerns about Bullying at Work As Heard by Organizational Ombudsmen\u201d (PDF).<\/a>\u00a0Cummings, Lydia, and Mary Rowe. Labor and Employment Relation Association\u2019s\u00a0<em>Perspectives on Work<\/em>, Summer 2010\/Winter 2011, 15-18.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5398\">\u201cThe Several Purposes of the OO Crystal Ball.&#8221; (PDF).<\/a>\u00a0Rowe, Mary.\u00a0<em>Journal of the International Ombudsman Association<\/em>\u00a03, No. 2 (October 2010): 60-65.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5399\">\u201cRequests for Personal Work May Pose a Conflict of Interest\u201d (PDF).<\/a>\u00a0Rowe, Mary.\u00a0<a href=\"http:\/\/web.mit.edu\/fnl\/\"><em>MIT Faculty Newsletter<\/em><\/a>, February\/March 2003.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=4017\">\u201cDealing with the Fear of Violence: What an Organizational Ombudsman Might Want to Know\u201d (PDF).<\/a>\u00a0Rowe, Mary P., and Linda J. Wilcox. The Ombudsman Association, 2000.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5393\">\u201cHarassment at MIT: Think Prevention\u201d (PDF).<\/a>\u00a0Rowe, Mary.\u00a0<a href=\"http:\/\/web.mit.edu\/fnl\/\"><em>MIT Faculty Newsletter<\/em><\/a>, October 1989.<\/li>\n<li><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=5395\">\u201cConflicts of Interest Arising From Personal Relationships\u201d (PDF).<\/a>\u00a0Rowe, Mary.\u00a0<a href=\"http:\/\/web.mit.edu\/fnl\/\"><em>MIT Faculty Newsletter<\/em><\/a>, September 1997.<br \/>\n<hr \/>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>IV. Teaching Cases and Teaching Notes<\/strong><strong><br \/>\n<\/strong><\/h3>\n<p>Many of the teaching notes and cases below were initially developed for an MIT Sloan course on Negotiation and Conflict Management.<\/p>\n<ul>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2025\/09\/22001749\/Mary-Rowe-Teaching-Note-Dealing-with-an-ACN-Long-Form-925.pdf\">&#8220;Notes on Dealing with\u00a0 an Aggressive Competitive Negotiator (ACN).&#8221;<\/a> Rowe, Mary. Teaching note, long-form version. Cambridge, MA: September 2025.<\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2025\/09\/22001801\/Mary-Rowe-Negotiating-with-an-ACN-Teaching-Note-short-version-9-25.pdf\">&#8220;Negotiating with an Aggressive Competitive Negotiator (ACN).&#8221;<\/a> Rowe, Mary. Teaching note, one-page version. Cambridge, MA: September 2025.<\/li>\n<li><strong>&#8220;<\/strong><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2024\/08\/30220918\/Rowe-Options-to-Consider-When-Complainants-and-Bystanders-Fearful-8-2024.pdf\">Options to Consider When Complainants and Bystanders are Fearful:<\/a> <a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2024\/08\/30220918\/Rowe-Options-to-Consider-When-Complainants-and-Bystanders-Fearful-8-2024.pdf\">A Toolkit for Complaint Handlers, Hesitant Complainants, and Hesitant Bystanders.&#8221; <\/a>\u00a0 Rowe, Mary. Teaching note. Cambridge, MA: August 2024. <em>(Note: This is a collection of links to a number of Mary Rowe&#8217;s articles that are relevant to this topic.)<\/em><\/li>\n<li>&#8220;<a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10518\">When Two People See the Same Facts Entirely Differently.&#8221;<\/a> Rowe, Mary. Teaching case. Cambridge, MA: August 2024.<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10521\" target=\"_blank\" rel=\"noopener\">&#8220;Is There a Right To Be Addressed as One Wishes To Be Addressed?&#8221;<\/a> Rowe, Mary. Teaching case. Cambridge, MA: June 2024.<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10523\" target=\"_blank\" rel=\"noopener\">&#8220;Negotiating for Jobs and Salaries (and Everything Else): Prepare, Prepare, Prepare&#8221; (PDF).<\/a>\u00a0Rowe, Mary. Teaching note. Cambridge, MA: MIT Sloan School of Management, February 2024.<\/li>\n<li><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2024\/02\/08234241\/Rowe-Hesitant-Bystander-With-Safety-Concerns-and-CEO-Bully-2-2024.pdf\">\u201c<\/a><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10520\" target=\"_blank\" rel=\"noopener\">The Eavesdropping Manager Who Was a Hesitant Bystander.\u201d<\/a>\u00a0Rowe, Mary. Teaching case. Cambridge, MA: February 2024.<\/li>\n<li><a href=\"https:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=10522\" target=\"_blank\" rel=\"noopener\">\u201cThe Hesitant Bystander with Safety Concerns and a CEO Who Is a Bully.\u201d<\/a>\u00a0Rowe, Mary. Teaching case. Cambridge, MA: February 2024.<\/li>\n<li><a href=\"https:\/\/ocw.mit.edu\/courses\/sloan-school-of-management\/15-667-negotiation-and-conflict-management-spring-2001\/study-materials\/negotiation101.pdf\" target=\"_blank\" rel=\"noopener\">\u201c<\/a><a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2023\/08\/18131605\/Mary-Rowe-List-of-Sources-of-Power-in-Negotiation.pdf\">Sources of Power in Negotiations<\/a><a href=\"http:\/\/mitsloan.mit.edu\/shared\/ods\/documents\/?PublicationDocumentID=4018\" target=\"_blank\" rel=\"noopener\">\u201d<\/a> (one-page list). Rowe, Mary. <em>(Note: This was compiled for MIT Sloan course 15.667. It is also available in a <a href=\"https:\/\/mitsloan-php.s3.amazonaws.com\/wp-faculty\/sites\/84\/2023\/08\/18131614\/Mary-Rowe-Sources-of-Power-from-her-MIT-Sloan-Negotiation-and-Conflict-Management-Course.pdf\">longer, annotated version<\/a> that includes examples and a table.)<\/em><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>During her career as an organizational ombuds at MIT and as an adjunct professor of negotiation and conflict management at the MIT Sloan School of Management, Mary Rowe has written true stories about ombuds work and leadership, numerous articles that incorporate de-identified, disguised case material drawn from ombuds practice, and Teaching Cases and Teaching Notes. [&hellip;]<\/p>\n","protected":false},"author":523,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-1553","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.0 (Yoast SEO v25.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ombuds Case Material, Stories, Teaching Cases, and Teaching Notes - Mary Rowe<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ombuds Case Material, Stories, Teaching Cases, and Teaching Notes\" \/>\n<meta property=\"og:description\" content=\"During her career as an organizational ombuds at MIT and as an adjunct professor of negotiation and conflict management at the MIT Sloan School of\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/\" \/>\n<meta property=\"og:site_name\" content=\"Mary Rowe\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-22T00:29:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/\",\"url\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/\",\"name\":\"Ombuds Case Material, Stories, Teaching Cases, and Teaching Notes - Mary Rowe\",\"isPartOf\":{\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#website\"},\"datePublished\":\"2024-03-04T17:50:39+00:00\",\"dateModified\":\"2025-09-22T00:29:42+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ombuds Case Material, Stories, Teaching Cases, and Teaching Notes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#website\",\"url\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/\",\"name\":\"Mary Rowe\",\"description\":\"MIT Personal Faculty\",\"publisher\":{\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/4308d08445bc632334cc2ab22573cadb\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/4308d08445bc632334cc2ab22573cadb\",\"name\":\"mrowe\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/70ecd88b4e35a53718a3282324a715c1e140394bf6139319b1e20fd359d214e5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/70ecd88b4e35a53718a3282324a715c1e140394bf6139319b1e20fd359d214e5?s=96&d=mm&r=g\",\"caption\":\"mrowe\"},\"logo\":{\"@id\":\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Ombuds Case Material, Stories, Teaching Cases, and Teaching Notes - Mary Rowe","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/","og_locale":"en_US","og_type":"article","og_title":"Ombuds Case Material, Stories, Teaching Cases, and Teaching Notes","og_description":"During her career as an organizational ombuds at MIT and as an adjunct professor of negotiation and conflict management at the MIT Sloan School of","og_url":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/","og_site_name":"Mary Rowe","article_modified_time":"2025-09-22T00:29:42+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/","url":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/","name":"Ombuds Case Material, Stories, Teaching Cases, and Teaching Notes - Mary Rowe","isPartOf":{"@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#website"},"datePublished":"2024-03-04T17:50:39+00:00","dateModified":"2025-09-22T00:29:42+00:00","breadcrumb":{"@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/ombuds-case-material-stories-and-teaching-notes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/"},{"@type":"ListItem","position":2,"name":"Ombuds Case Material, Stories, Teaching Cases, and Teaching Notes"}]},{"@type":"WebSite","@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#website","url":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/","name":"Mary Rowe","description":"MIT Personal Faculty","publisher":{"@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/4308d08445bc632334cc2ab22573cadb"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/4308d08445bc632334cc2ab22573cadb","name":"mrowe","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/70ecd88b4e35a53718a3282324a715c1e140394bf6139319b1e20fd359d214e5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/70ecd88b4e35a53718a3282324a715c1e140394bf6139319b1e20fd359d214e5?s=96&d=mm&r=g","caption":"mrowe"},"logo":{"@id":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/#\/schema\/person\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/pages\/1553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/users\/523"}],"replies":[{"embeddable":true,"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/comments?post=1553"}],"version-history":[{"count":45,"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/pages\/1553\/revisions"}],"predecessor-version":[{"id":1773,"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/pages\/1553\/revisions\/1773"}],"wp:attachment":[{"href":"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/wp-json\/wp\/v2\/media?parent=1553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}