Publications

My research studies both contemporary and historical groups and organizations as users of communication and information technology. It was interrupted by five years as Deputy Dean at MIT Sloan, but the historical work is now picking back up.

My c.v. lists many papers from the contemporary stream many of them coauthored with colleague Wanda Orlikowski and various current and former students and colleagues. Several years ago former doctoral student Melissa Mazmanian, Wanda Orlikowski, and I wrote a paper presented at the Academy of Management and published in the AOM Proceedings in 2006. Entitled "Ubiquitous Email: Individual Experiences and Organizational Consequences of Blackberry Use," it is posted here.Recently a much developed version of it was accepted for publication in Organization Science in 2013 or 2014, with the title “The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals.”

My best known historical book is Control through Communication: The Rise of System in American Management (Johns Hopkins University Press, 1989). My most recent historical book, Structuring the Information Age: Life Insurance and Technology in the Twentieth Century (Johns Hopkins University Press, 2005; paperback release fall 2008) examines how a large user industry (life insurance) adopted and used pre-computer information technology, and how that experience shaped (and was shaped by) their adoption and use of early computers. You can find the book here http://www.press.jhu.edu/books/title_pages/8517.html or on Amazon.com.

Currently I am working on a study of voluntary consensus standard setting over the past 100 years, co-authoring with my husband, Craig Murphy. Here are links to two of our joint papers: "Coordinating International Standards: The Formation of the ISO"; "Charles Le Maistre: Entrepreneur in International Standardization." We also have a small book on the ISO published in 2009 (http://www.routledge.com/0415774292) and are now researching and writing a scholarly history of the evolution of standardization, from 1900 up to the present.

"The International Standardization Community and Movement: Advancing ‘Industrial Civilization’ from the 1880s to the Present." Craig N. Murphy, and JoAnne Yates. In Digitalisation: Challenges and Opportunities for Standardisation—EURAS Proceedings 2017, edited by Kai Jakobs, Knut Blind, Aachen: June 2017.
"The Globalizing Governance of International Communications: Market Creation and Voluntary Consensus Standard Setting." Murphy, Craig N., and JoAnne Yates. Journal of Policy History Vol. 27, No. 3 (2015): 550-558.
"Time, History, and Materiality." Yates, JoAnne. In Materiality and Time: Historical Perspectives on Organizations, Artefacts and Practices, edited by Emmanuelle Vaast, Francois-Xavier de Vaujany, Nathalie Mitev, Pierre Laniray, 17-32. London, UK: Palgrave McMillan, 2014.
"The Autonomy Paradox: The Implications of Wireless Email Devices for Knowledge Professionals." Mazmanian, Melissa, Wanda J. Orlikowski, and JoAnne Yates. Organization Science Vol. 24, No. 5 (2013): 1337-1357.
"Understanding Historical Methods in Organization Studies." Yates, JoAnne. In Organizations in Time: History, Theory, Methods, edited by Marcelo Bucheli, R. Daniel Wadhwani, 265-283. Oxford, UK: Oxford University Press, 2013.
"Audience Structure and the Failure of Institutional Entrepreneurship." Kahl, Steven J., Gregory J. Liegel, and JoAnne Yates. In History and Strategy (Advances in Strategic Management, 275-313. Bingley, UK: Emerald Group Publishing Limited, 2012.
"Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work." Barrett, Michael, Elvor Oborn, Wanda J. Orlikowski, and JoAnne Yates. Organization Science Vol. 23, No. 5 (2012): 1448-1466.
"ISO 26000, Alternative Standards, and the ‘Social Movement of Engineers' Involved with Standard-Setting." Murphy, Craig N., and JoAnne Yates. In Governing through Standards, 159-183. London, UK: Palgrave Macmillan, 2011.
"ISO and the Success of Regulation through Voluntary Consensus." Murphy, Craig N., and JoAnne Yates. In Business and Global Governance, 200-217. London, UK: Routledge Press, 2010.
"ISO 26000: Fulfilling the Social Promise of Voluntary Consensus Standard Setting? Part I." Craig N. Murphy, and JoAnne Yates. In Proceedings of the ISA - ABRI Joint International Meeting, Rio de Janeiro, Brazil: July 2009.
The International Organization for Standardization (IS0): Global governance through voluntary consensus. Murphy, Craig N., and JoAnne Yates. London, UK: Routledge Press, 2009.
"Charles Le Maistre: Entrepreneur in International Standardization." Yates, JoAnne, and Craig N. Murphy. Entreprise et Histoires Vol. 51, No. 2 (2008): 10-27.
"The PowerPoint Presentation and its Corollaries: How Genres Shape Communicative Action in Organizations." Yates, JoAnne, and Wanda J. Orlikowski. In Communicative Practices in Workplace and the Professions: Cultural Perspectives on the Regulation of Discourse and Organizations, edited by Charlotte Thralls, Charlotte Thralls, Mark Zachry, Mark Zachry, 67-91. Amityville, NY: Baywood Publishing, 2007.
"The Beginnings." Yates, JoAnne, and Christine Kelly. Management Communication Quarterly Vol. 20, (2007): 432-436.
"How Business Enterprises use Technology: Extending the Demand-Side Turn." Yates, JoAnne. Enterprise and Society Vol. 7, No. 3 (2006): 422-455.
"Radical Incrementalism: Factoring Use into Technological Change." Steve Kahl and JoAnne Yates. In Proceedings of the 65th Academy of Management Meeting, Atlanta, GA: August 2006.
"Ubiquitous Email: Individual Experiences and Organizational Consequences of BlackBerry Use." Melissa Mazmanian, JoAnne Yates, and Wanda J. Orlikowski. In Proceedings of the 65th Academy of Management Meeting, Atlanta, GA: August 2006.
"From Setting National Standards to Coordinating International Standards: The Formation of the International Organization for Standardization (ISO)." JoAnne Yates and Craig N. Murphy. In Proceedings of 2006 Annual Meeting of the Business History Conference, Toronto, Ontario: June 2006.
"Life in the Trading Zone: Structuring Coordination Across Boundaries in Post-Bureaucratic Organizations." Kellogg, Katherine C., Wanda J. Orlikowski, and JoAnne Yates. Organization Science Vol. 17, No. 1 (2006): 22-44.
"Temporal Coordination through Communication: Using Genres in a Virtual Start-up Organization." Im, Hyun-Gyung, JoAnne Yates, and Wanda J. Orlikowski. Information Technology and People Vol. 18, No. 2 (2005): 89-119.
Structuring the Information Age: Life Insurance and Technology in the Twentieth Century. Yates, JoAnne. Baltimore, MD: Johns Hopkins University Press, 2005.
"Using Communication Norms for Coordination: Evidence from a Distributed Team." Tanu Ghosh, JoAnne Yates, and Wanda J. Orlikowski. In 25th International Conference on Information Systems (ICIS 2004), Washington, DC: December 2004.
"Enacting New Ways of Organizing: Exploring the Activities and Consequences of Post-Industrial Work." Katherine C. Kellogg, Wanda J. Orlikowski, and Joanne Yates. In Proceedings of the 2002 Academy of Management Conference, edited by Dennis H. Nagao, Denver, CO: August 2002.
"Distributed Work over the Centuries: Trust and Control in the Hudson's Bay Company, 1670-1826." O'Leary, Michael, Wanda J. Orlikowski, and JoAnne Yates. In Distributed Work, edited by Pamela J. Hinds and Sara Kiesler, 27-54. Cambridge, MA: MIT Press, 2002.
"It's About Time: Temporal Structuring in Organizations." Orlikowski, Wanda J., and JoAnne Yates. Organization Science Vol. 13, No. 6 (2002): 684-700.
"Community-based Interpretive Schemes: Exploring the Use of Cyber Meetings within a Global Organization." Takeshi Yoshioka, JoAnne Yates, and Wanda J. Orlikowski. In Proceedings of the 35th Annual Hawaii International Conference on System Sciences, Wailea, HI: January 2002.
"Genre Systems: Structuring Interaction through Communicative Norms." Yates, JoAnne, and Wanda J. Orlikowski. Journal of Business Communication Vol. 39, No. 1 (2002): 13-35.
"Genre Systems: Chronos and Kairos in Communicative Interaction." Yates, JoAnne, and Wanda J. Orlikowski. In The Rhetoric and Ideology of Genre: Strategies for Stability and Change, edited by Lorelei Lingard, Lorelei Lingard, Richard Coe, Richard Coe, Tatiana Teslenko, Tatiana Teslenko, 103-121. Cresskill, NJ: Hampton Press, 2002.
"Genre Taxonomy: A Knowledge Repository of Communicative Actions." Yoshioka, Takeshi, George Herman, JoAnne Yates, and Wanda J. Orlikowski. ACM Transactions on Information Systems Vol. 19, No. 4 (2001): 431-456.
"Sloan 2001: A Virtual Odyssey." Yates, JoAnne, Wanda Orlikowski and Nils Fonstad. In Our Virtual World: The Transformation of Work, Play, and Life Via Technology, edited by Ilze Zigurs, Ilze Zigurs, Laku Chidambaram, Laku Chidambaram, 191-218. Hershey, PA: Idea Group Publishing, 2001.
"Business Use of Information and Technology from 1880-1950." Yates, JoAnne. 107-135. Oxford, UK: Oxford University Press, 2000.
"Book Review." Yates, JoAnne. Review of Accounting for Growth: Information Systems and the Creation of the Large Corporation, by Margaret Levenstein. Journal of Economic History, June 1999.
"Genre Systems: Structuring Interaction through Communicative Norms." Wanda J. Orlikowski, and JoAnne Yates. In Proceedings from the Association for Business Communication European Convention, Helsinki, Finland: May 1999.
"The Structuring of Early Computer Use in Life Insurance." Yates, JoAnne. Journal of Design History Vol. 12, No. 1 (1999): 5-24.
Information Technology and Organizational Transformation: History, Rhetoric and Practice. Yates, JoAnne, and John Van Maanen (Eds.). Newbury Park, CA: Sage Publications, 1999.
"Explicit and Implicit Structuring of Genres: Electronic Communication in a Japanese R&D Organization." Orlikowski, Wanda J., JoAnne Yates and Kazuo Okamura. Organization Science Vol. 10, No. 1 (1999): 83-103.
"Using Giddens' Structuration Theory to Inform Business History." Yates, JoAnne. Business and Economic History Vol. 26, No. 1 (1997): 159-183.
"Early Interactions between the Life Insurance and Computer Industries: The Prudential's Edmund C. Berkeley." Yates, JoAnne. Annals of the History of Computing Vol. 19, No. 3 (1997): 60-73.
"Using Giddens' Structuration Theory to Inform Business History." JoAnne Yates. In Proceedings of 1997 Annual Meeting of the Business History Conference, Wilmington, DE: March 1997.
"Chronos and Kairos in Communicative Interaction." JoAnne Yates and Wanda J. Orlikowski. In Proceedings of the 2nd International Symposium on Genre, Vancouver, Canada: December 1997.
"Book Review." Yates, JoAnne. Review of Computer: A History of the Information Machine, by Martin Campbell-Kelly and William Aspray. Business History, October 1997.
"Collaborative Genres for Collaboration: Genre Systems in Digital Media." JoAnne Yates, Wanda J. Orlikowski, and Julie Rennecker. In Proceedings of the 30th Annual Hawaii International Conference on System Sciences, Wailea, HI: January 1997.
"Book Review." Yates, JoAnne. Review of Exploring the Black Box: Technology, Economics and History, by Nathan Rosenberg. Technology and Culture, July 1996.
"Constituting Genre Repertoires: Deliberate and Emergent Patterns of Electronic Media Use." JoAnne Yates, Wanda J. Orlikowski, and Kazuo Okamura. In Best Papers Proceedings, 55th Academy of Management Meeting, Vancouver, Canada: August 1995.
"Shaping Electronic Communication: The Metastructuring of Technology in Use." Orlikowski, Wanda J., JoAnne Yates, Kazuo Okamura, and Masayo Fujimoto. Organization Science Vol. 6, No. 4 (1995): 423-444.
"Application Software for Insurance in the 1960s and Early 1970s." JoAnne Yates. In Proceedings of the 1995 Annual Meeting of the Business History Conference, Fort Lauderdale, FL: March 1995.
"Genre Repertoire: Examining the Structuring of Communicative Practices in Organizations." Orlikowski, Wanda J., and JoAnne Yates. Administrative Science Quarterly Vol. 39, No. 4 (1994): 541-574.
"Commentary on Borderline Issues: Social and Material Aspects of Design." Yates, JoAnne, and Wanda J. Orlikowski. Human-Computer Interactions Vol. 9, No. 1 (1994): 132-136.
"Helping CSCW Applications Succeed: The Under-Appreciated Role of Technology Mediators." Kazuo Okamura, Masayo Fujimoto, Wanda J. Orlikowski and JoAnne Yates. In Proceedings of the 1994 ACM Conference on Computer- Supported Cooperative Work, Chapel Hill, NC: October 1994.
"Evolving Information Use in Firms, 1850-1920: Ideology and Information Techniques and Technologies." Yates, JoAnne. In Information Acumen: The Understanding and Use of Knowledge in Modern Business, edited by Lisa Bud-Frierman, London, UK: Routledge, 1994.
"Knee-jerk Anti-LOOPism and other E-Mail Phenomenoa: Oral, Written and Electronic Patterns in Computer-Mediated Communication." JoAnne Yates and Wanda J. Orlikowski. In Proceedings of the 53rd Academy of Management Meeting, Atlanta, GA: August 1993.
"Co-evolution of Information Processing Technology and Use: Interaction between the Life Insurance and Tabulating Industries." Yates, JoAnne. Business History Review Vol. 67, No. 1 (1993): 1-51.
Control Through Communication: The Rise of System in American Management. Yates, JoAnne. Baltimore, MD: Johns Hopkins University Press, 1993.
"Book Review." Yates, JoAnne. Review of Before the Computer: IBM, NCR, Burroughs, and Remington Rand and the Industry They Created, 1865-1956, by James Cortada. The Journal of Economic History, December 1993.
"Genres of Organizational Communication: Structurational Approach to Studying Communication and Media." Yates, JoAnne, and Wanda J. Orlikowski. Academy of Management Review Vol. 17, No. 2 (1992): 299-326.
"Information Technology & Business Processes in the 20th Century Insurance Industry." JoAnne Yates. In Proceedings of the 1992 Annual Meeting of the Business History Conference, Pasadena, CA: March 1992.
"Information Technology and Change: The Past and Present as a Window to the Future." Yates, JoAnne, and Robert I. Benjamin. In The Corporation of the 1990s: Information Technology & Organizational Transformation, edited by Michael S. Scott Morton, 61-92. New York, NY: Oxford University Press, 1991.
"Investing in Information: Supply and Demand Forces in the Use of Information in American Firms, 1850-1920." Yates, JoAnne. In Inside the Business Enterprise, edited by Peter Temin, 117-154. Chicago, IL: NBER and University of Chicago Press, 1991.
"For the Record: The Embodiment of Organization Memory, 1850-1920." JoAnne Yates. In Proceedings of the 1990 Annual Meeting of the Business History Conference, Baltimore, MD: March 1990.
"The Logic of Electronic Markets." Malone, Thomas W., JoAnne Yates, and Robert I Benjamin. Harvard Business Review, June 1989.
"The Emergence of the Memo as a Managerial Genre." Yates, JoAnne. Management Communication Quarterly Vol. 2, No. 4 (1989): 485-510.
"Information Systems for Handling Manufacturing and Marketing Data in American Firms, 1880-1920." JoAnne Yates. In Proceedings of the 1989 Annual Meeting of the Business History Conference, Boston, MA: March 1989.
"Book Review." Yates, JoAnne. Review of The Control Revolution: Technological and Economic Origins of the Information Society, by James Beniger. The Journal of Interdisciplinary History, September 1988.
"Electronic Markets and Electronic Hierarchies: Effects of New Information Technologies on Market Structures and Corporate Strategies." Malone, Thomas W., JoAnne Yates, and Robert I. Benjamin. The Communications of the ACM Vol. 30, No. 6 (1987): 484-497.
"From Hand Copy to Xerox Copy: The Effect of Innovations in Duplicating Technology on Organizational Communication." Yates, JoAnne. In Organizational Communication: Emerging Perspectives II, edited by Lee Thayer, 82-103. New York, NY: Ablex Publishing Corporation, 1987.
"The Telegraph's Effect on Nineteenth Century Markets and Firms." JoAnne Yates. In Proceedings of the 1986 Annual Meeting of the Business History Conference, Columbus, OH: March 1986.
"Internal Communication Systems in American Business Structures: A Framework to Aid Appraisal." Yates, JoAnne. The American Archivist Vol. 48, No. 2 (1985): 141-158.
"Graphs as a Managerial Tool: A Case Study of Du Pont's Use of Graphs in the Early Twentieth Century." Yates, JoAnne. The Journal of Business Communication Vol. 22, No. 1 (1985): 5-33.
"Communication for Management." Yates, JoAnne. MIT Sloan Management Review, July 1983.
"Communication - On Target." Yates, JoAnne. MIT Sloan Management Review, January 1983.
"Electronic Mail: How will It Change Office Communication? How Can Managers Use It Effectively?" Stein, Judith and JoAnne Yates. In Information Systems and Business Communication, 99-105. American Business Communication Association, 1983.
"Book Review." Yates, JoAnne. Review of Guide to Managerial Communication, by Mary Munter. MIT Sloan Management Review, July 1982.
"From Press Book and Pigeonhole to Vertical Filing: Revolution in Storage and Access Systems for Correspondence." Yates, JoAnne. Journal of Business Communication Vol. 19, No. 3 (1982): 5-26.
"Historical Lessons for the Automated Office." Yates, JoAnne, and M. Lynne Markus. Computer Decisions Vol. 14, (1982): 116-119.
"Book Review." Yates, JoAnne. Review of Managerial Communication: A Finger on the Pulse, by Paul R. Timm. MIT Sloan Management Review, January 1981.
"American Productivity Today and Tomorrow." Yates, JoAnne. Electric Perspectives, October 1979.

Publications

Recent Research

Publications

Contact Information

JoAnne Yates

MIT Sloan School of Management

Support Staff

Jessica Lipsey

Connect with JoAnne